Course → 3 · Professional QA engineering → Soft Skills — Stakeholders, Mentoring, Metrics

3 · Professional QA engineering

Stakeholder communication

16 min · Module 24

Translate risk into business language. Lead with impact, evidence, options, and recommendation—not blame.

Lab practice: write a release go/no-go note after deploying 1.1.0-rc using your reports/defects.

Example / notes

# Go/No-Go template
# Build: 1.1.0-rc
# Blockers: QA-103 search empty (defect link)
# Recommendation: No-Go until hotfix; monitor search empty-rate if forced

Practice in Lab: /lab/work/

Mentoring and quality metrics/OKRs →

Modules in this track

15. QA Foundations — Strategy & Planning
- Writing a test strategy
- Test planning and estimation
16. Test Design Techniques
17. API & Contract Testing
- HTTP API testing fundamentals
- Contract and schema testing
18. Performance Testing Basics
- Performance concepts and SLOs
- Designing a minimal performance check
19. Security Testing Basics
- Auth, sessions, and authorization
- OWASP-minded checks for web apps
20. Accessibility Testing
- Accessible by design checks
- Automated a11y smoke
21. Mobile Testing
- Mobile web quality risks
- Native apps and device farms (overview)
22. CI/CD, Quality Gates & Environments
- Pipelines and quality gates
- Environments and progressive delivery
23. Test Data, Environments & Observability
- Test data management
- Observability for QA
24. Soft Skills — Stakeholders, Mentoring, Metrics
- Stakeholder communication
- Mentoring and quality metrics/OKRs
25. Career & Process — Agile, Compliance, Senior Bar