Course → 3 · Professional QA engineering → Soft Skills — Stakeholders, Mentoring, Metrics

3 · Professional QA engineering

Mentoring and quality metrics/OKRs

16 min · Module 24

Mentor juniors on risk thinking and readable automation—not only tool trivia. Metrics: escaped defects, flake rate, MTTR, coverage of critical journeys—not vanity “# tests.”

OKR example: reduce search-related escapes by 50%; keep UI smoke < 10 minutes.

Example / notes

# Healthy metrics
# - flake rate trending down
# - P0 escapes with RCA actions closed
# - smoke duration budget held

Practice in Lab: /lab/

← Stakeholder communication

Modules in this track

15. QA Foundations — Strategy & Planning
- Writing a test strategy
- Test planning and estimation
16. Test Design Techniques
17. API & Contract Testing
- HTTP API testing fundamentals
- Contract and schema testing
18. Performance Testing Basics
- Performance concepts and SLOs
- Designing a minimal performance check
19. Security Testing Basics
- Auth, sessions, and authorization
- OWASP-minded checks for web apps
20. Accessibility Testing
- Accessible by design checks
- Automated a11y smoke
21. Mobile Testing
- Mobile web quality risks
- Native apps and device farms (overview)
22. CI/CD, Quality Gates & Environments
- Pipelines and quality gates
- Environments and progressive delivery
23. Test Data, Environments & Observability
- Test data management
- Observability for QA
24. Soft Skills — Stakeholders, Mentoring, Metrics
- Stakeholder communication
- Mentoring and quality metrics/OKRs
25. Career & Process — Agile, Compliance, Senior Bar