Course → 2 · Senior QA judgment → Senior QA — Real Cases
2 · Senior QA judgment
What to automate vs explore in HelpDesk
14 min · Module 14
Automate stable, high-value, repetitive checks. Keep exploratory for new UX, weird data, and judgment calls.
Work-board tickets are your definition of done; automation should encode criteria you would otherwise click every release.
Example / notes
# Good Lab automation candidates:
# - login → /lab/welcome/
# - create ticket → detail subject assert
# - search token → results count > 0 on healthy releases
# Keep exploratory for: release comparison, copy/UX feel, odd status combosPractice in Lab: /lab/app/